Consumer Service

Attentive to your Questions and Complaints

Solinest offers consumer contacts management to its business partners. Questions, comments, complaints: this feedback is incorporated in the continuous improvement process.

An Appropriate Response to Each Consumer

Through an online form, Solinest gathers questions and complaints from consumers for the brands which it has been asked to monitor.

The close collaboration between the Consumer Service and the other services at Solinest (regulations, marketing, logistics, sales force, etc.) give it a comprehensive understanding of products and prevailing regulations. Solinest is therefore in a position to provide appropriate answers on the subject of various themes:

  • product quality,
  • nutritional information,
  • product availability in stores,
  • new products,
  • promotional actions under way, etc.

Contact our Consumer Service

 

Dissatisfaction as Source of Improvement

Ever attentive, our Consumer Service forwards a report on current trends to its contacts. A regular exchange that helps brands to understand how their products are greeted on the French market and to deepen their strategic and commercial thinking.